DBA Support

DBA Support Services from PlatingNum Park Consulting helps you to increase your organization’s competitive position by reducing expenses related to maintenance and support of databases, so you can concentrate on your business. Our mission for this important service is to work with you as a partner to deliver solutions that will provide unmatched flexibility, knowledge, and expertise.

We provide you with a highly qualified team of DBA‘s for 24 X 7 x 365 remote DBA support. This high quality and reliable service comes at a minimal cost, without compromising the quality. We understand the current market where budget is a critical issue for any organization. We help our clients to get the best services within their budget.

Our DBA support includes continuous monitoring of your database environment and are designed so that our DBA support team can be alerted immediately should an issue arise. Corrective action can be delivered instantly via numerous remote access methods, on-site through our field consultants or over the phone to your own team member.

Our Database and Applications Management Centre (DAMC) is typically connected to your systems via site-to-site VPN, so we have efficient, SSL encrypted communications. We have blended together specific management tools & unparalleled DBA experience to create a comprehensive monitoring and alerting solution for Oracle, RAC, DataGuard and E-Business Suite environments.

Let our experienced Oracle Specialists help you to administer your database.

Responsibilities of a DBA Include
  • Development and testing support – Helping programmers and engineers to efficiently utilize the database.
  • Recoverability – Creating and testing Backups
  • Integrity – Verifying or helping to verify data integrity
  • Security – Defining and/or implementing access controls to the data
  • Availability – Ensuring maximum uptime
  • Performance – Ensuring maximum performance

The role of a database administrator has changed according to the technology of database management systems (DBMSs) as well as the needs of the owners of the databases.

With a highly skilled, experienced, flexible, mobile workforce and extensive knowledge, we offer you a broad range of services that include ongoing database management, support and maintenance across different technology platforms in equally diverse business critical environments.

Our flexible and innovative support options allow you to fulfill your database vision and achieve high availability, robustness, and optimum performance.

PlatingNum Park Consulting provides these services
  • Backup and recovery implementation.
  • Performance tuning, improvement of robustness.
  • 24/7 monitoring and support
  • Proactive support services – daily monitoring and fault rectification which will reduce the exposure to risk and in turn will increase system availability.
  • On-Call Support – 24 hours a day, 7 days a week on-call emergency telephone support with a qualified DBA.
  • Upgrade existing systems to new versions, and install patches as necessary.
  • In addition to providing onsite services, we also offer remote systems and DBA support via a VPN or other secure connection.

Technologies vary greatly from company to company. We recognize this and take measures to ensure that the service you receive is exactly what your company needs most. Here are the initial steps in getting your company started with Remote DBA service:

Define: Platingnum performs technical analysis of the environment, health of database, and designs the scope of the services needed.

Develop: Once the service scope is agreed upon, our technicians prepare custom alerts, scripts, backup and recovery scenarios. Ideally, these are tested before moved into production.

Deploy: Once a database is being monitored, you can rest assured with proactive decision-making and on-going support.

What we Support
  • Oracle Database 8i, 9i, 10g, 11g
  • Oracle E-Business Suite 10.x, 11i, 12
  • Oracle DataGuard 9i/10g/11g, Oracle RAC 10g/11g
  • Oracle Grid Control 10g/11g
  • Oracle Application Server/iAS 9i, 10g, 11g
  • Backup Solutions: RMAN, Veritas, Netbackup & Bespoke Scripts
  • Oracle Streams/Replication Services
  • High Performance Database/SQL Tuning
  • GUI Tools like TOAD, Quest Optimizer, Quest Central

Technologies vary greatly from company to company. We recognize this and takes measures to ensure that the service you receive is exactly what your company needs most. Here are the initial steps in getting your company started with Remote DBA service:

Define: Platingnum performs technical analysis of the environment, health of database, and designs the scope of the services needed.

Develop: Once the service scope is agreed upon, our technicians prepare custom alerts, scripts, backup and recovery scenarios. Ideally, these are tested before moved into production.

Deploy: Once a database is being monitored, you can rest assured with proactive decision-making and on-going support.

Frequently asked questions

Q: What is your total experience in DBA support?
A:
We have many years of experience in DBA support. So you can rest assured of the quality provided by us.

Q: Can we get quick response from your support group?
A:
Yes, we have dedicated DBA support team only to support you.

Q: How efficient is your DBA support service?
A:
We have a dedicated support team to provide 24 X 7 supports to our clients.

Q: How can we maximize our client support without any more investment?
A:
It requires a lot of expertise to configure the product and maximize the support. Our expert consultants can help you configure the product and provide continuous support.
Q: Where are your support consultants physically based?
A:
Our support consultants are spread across all major locations in the UK to help our clients

Q: Can you provide customized support to meet our business requirement?
A:
Yes, we have a dedicated team of consultants who have expertise in custom solutions. They will understand your requirements and provide the best solutions.

Q: What documentation can we expect?
A:
All tasks are done with complete written documents. We provide a soft copy as well as a hard copy to our clients. This helps our client to track any issues regarding our services and offerings.

Q: What are your payment terms?
A:
We charge after work has been completed and verified by the client. When you are in possession of our documentation, payment is due within 30 days of the invoice date. The terms and conditions vary depending upon the type of services requested by you.

Q: What are your credentials?
A:
We have been consulting for a number of years and our increasing list of satisfied clients are our credentials. References are available on request.

Q: What kind of quality can we expect?
A:
Quality is our first priority. We understand our client’s business and offer them best practices in the industry.

Q: Do you provide warranties for the work done?
A:
Yes, we provide warranties, but it varies with the type of services. Our continuous support during the warranty period is the best in the industry and it is completely hassle-free.

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